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English Encounters

591 Brant Street, Burlington, L7R 2G6, Canada
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Special offer

30% discount for some courses from 1-52 weeks until 31 Dec 2024 Show details »

English Encounters offers the following course types:

starting at
S$ 416
S$ 507

starting at
S$ 488
S$ 610

starting at
S$ 581
S$ 743

starting at
S$ 743
S$ 973

starting at
S$ 1,205
S$ 1,634

starting at
S$ 2,643
S$ 3,688

starting at
S$ 383
S$ 460

starting at
S$ 581
S$ 743

starting at
S$ 581
S$ 743
school

School description

English Encounters is an ESL (English as a Second Language) school that provides a comprehensive language learning experience for international students. We are committed to helping our students develop their language proficiency in a friendly and supportive environment. We offer a range of courses, from beginner to advanced levels, that cater to the diverse needs of our students. Our teachers use a communicative approach to teaching, which emphasizes the importance of language use in real-life situations. Through this approach, students can gain practical language skills and build confidence in their ability to communicate effectively in English. In addition we offer trips and excursions to local places of interest, such as Toronto and Niagara Falls. Overall, English Encounters is a great choice for anyone looking to improve their English skills and succeed in an English-speaking environment.

Explore English Learning in Canada

Established in 1996 by Lesley Bogue, our school has grown steadily. In 2009, we became part of the Sprachenzentrum Wöhler e.K., a respected German-based language school. In 2010, we rebranded as English Encounters, relocated to downtown Burlington, and obtained accreditation from Languages Canada and Quality English. We are also a designated learning institution, certified by the Canadian government.

Our mission is clear and straightforward: to provide top-notch English lessons, empowering everyone to speak fluently with confidence and achieve their language goals.

Friendly and Experienced Team

At English Encounters, our teachers are not only experts but also friendly and approachable. They are certified ESL professionals with lots of experience and special certificates to teach English. We believe that having teachers who are kind, enthusiastic, and patient is crucial for your happiness and success while you learn English in Canada.

Assessment and Certificates

When you first arrive, you’ll take a test to determine your English level. This helps your teacher create a personalized study plan just for you. When you successfully complete your course, you’ll receive a certificate and a progress report to celebrate your accomplishments.

Our Diverse Community

Our students come from all over the world, which means you’ll meet people from many different cultures in your classes. While you’re learning English in Canada, you won’t just get to know Canadians but also make friends from all over the globe, creating a unique and enriching experience. Join us at English Encounters for an exciting journey into the English language and global cultures.

Year opened
1996
Number of classrooms
5

Accreditations

Facilities

  • Social Activities
  • Cultural Trips
  • TV Room
  • Eating Area
  • Free Internet
  • Wireless Internet
  • Computers
  • After-Class Seminars
  • Studying Area

Teacher qualifications

Native English speakers
Over 50%
Teachers with English teaching certification
All
Teachers with college degrees
All

Nationality and age mix

The nationality and age mix at English Encounters varies over different time periods, courses and levels. Throughout the year, the average age is 26. In the summer, the average age is 23.

teaches students from all over the world, including:

Colombia
12%
Brazil
11%
Germany
9%
Mexico
4%
Switzerland
4%
Italy
3%
Saudi Arabia
3%
South Korea
3%
China
2%
Iraq
2%
Japan
2%
Chile
1%
Cuba
1%
France
1%
Hungary
1%
Jordan
1%
Panama
1%
Slovakia
1%
Spain
1%
Ukraine
1%
Other
36%

School holidays

does not hold classes on the holiday dates below. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Open dates
Year round
School holidays
24 Dec 2024, 25 Dec 2024, 26 Dec 2024, 01 Jan 2025

School location

Burlington, a city of 166,000 people, is a wonderful place to stay and study English. It is located in southern Ontario on the north shore of Lake Ontario between Toronto and Hamilton. It is a very safe area with a high standard of living.

We are a small and friendly language centre within walking distance of the lake, park and promenade, the beach, a major shopping mall, restaurants and pubs, and the bus and train station. It is less than one hour to Toronto or Niagara Falls by train or car.

According to MoneySense, a leading lifestyle and investment magazine, the city of Burlington is the best city in which to live in the Greater Toronto Area and the second best in Canada! You can read the full article on the MoneySense website.

Take a video tour

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photos

Photos

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reviews

Reviews

100% recommend

based on 10 reviews
5 stars
7
4 stars
3
3 stars
0
2 stars
0
1 star
0
Quality of teaching
School facilities
Social activities
School location
Housing

"Great experience of learning friendly"

Florence SEYSSEL, student from France

First of all in my opinion, the location of this school was perfect . The school is located downtown in a small city called Burlington on the shore of Lake Ontario. It was really nice to cycle every day to school.
The school has 5 classes and I had the opportunity to take lessons with 4 different teachers. We were a maximum of 9 students per class. The teachers are really serious in their work but also in their friendships. They create a pleasant atmosphere in the classroom and give students confidence. My schedule was from 9.00 am to 2.10 pm everyday except on Friday from 9.00 am to 1.00 pm.
We had homework everyday. This helps you learn. We followed a textbook with articles very interesting. We had time to talk each morning about what we had done the afternoon before.
We also had the opportunity to socialize with different students outside of school. In my case, I went to a pub, then watched an outdoor movie and I went to a salsa dance party.

The only thing that I noticed negatively was the difference of level between the students. Some of them were in a lower level and I was surprised to have them in the same class as me. I guess their level were too high for the other classes.

Regarding my hosting, I was really lucky to meet Julie. Julie lives alone and we are around the same age, so our relationship was easy and friendly. She took good care of me. Over the week-ends, I went with her and another student kayaking in a lake.
I went to a BBQ one day to her friends house and another day to visit Niagara on Lake and Niagara Falls.

Read more...

My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Housing
Duration of study
3 weeks
Date of study
8 Jul 2024 - 2 Aug 2024
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.

"My experience is really good ."

KOUAKOU MARVINE EMMANUEL AGAMAN, student from Côte d'Ivoire

my english learning experience is really good, i really enjoyed learning to speak english at this school. they are super welcoming and very nice, the lessons are very easy to understand and, they use all means to make us understand the lessons and help us to talk. i am really happy to have attended this school really thank you.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Duration of study
3 weeks
Date of study
2 Nov 2020 - 27 Nov 2020
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Felix, Director at English Encounters responded to this review.
14 January 2024

Thank you for your wonderful feedback about your experience at English Encounters! We're overjoyed to hear that you found our lessons easy to understand and our environment welcoming. It's heartening to know that our efforts to support and facilitate your English learning journey were successful.

Your happiness and satisfaction with our school mean the world to us. Remember, our doors are always open for any further learning needs you might have.

Best wishes for your future endeavors, and thank you again for choosing English Encounters.

"I'm really happy with my experience at English Encounters, the study atmosphere is amazing, small place and you feel like at home. I still have to practice but now I'm not afraid to talk in English."

Maria Daniela Vasquez Ojeda, student from Afghanistan

Interactive classes and amazing teachers!!
Thanks Felix, Randy, Saba and Zoryana!

English encounters is a place for make friends! Everybody is friendly.

Read more...

My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Duration of study
4 weeks
Date of study
28 Jan 2019 - 1 Mar 2019
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Felix, Director at English Encounters responded to this review.
06 March 2019

It's fantastic to hear that you had such a positive experience with our interactive classes and amazing teachers at English Encounters! A big thank you for acknowledging Felix, Randy, Saba, and Zoryana – they will be thrilled to hear your kind words.

We're especially glad to know that you found English Encounters to be a friendly place where you could make friends. Our community's warmth and welcoming spirit are something we're very proud of.

Thank you for choosing us for your English learning journey and for taking the time to share your experience. We hope the friendships and skills you've gained here will last a lifetime!

"The best experience I've ever had!!!!"

Manuel Springer, student from Colombia

It was absolute amazing!!

- Perfect teachers. They were really kind and nice people.

- Classes were so organized, educatonal. I learned a lot of things there.

- Private classes were absolutely incredible, they taught me a lot of good things in the private lessons.

- The school is really clean and the environment is really peaceful.

I had a really great time there. I'm gonna come back to finish my final level of english.

Thus, it was perfect...

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Duration of study
9 weeks
Date of study
26 Jun 2017 - 1 Sep 2017
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Felix, Director at English Encounters responded to this review.
14 January 2024

We are absolutely delighted to hear that you had an amazing experience at English Encounters! It's heartening to know that our teachers, with their kindness and expertise, made a significant impact on your learning journey. We're proud of our team for their dedication and it's wonderful to hear such positive feedback about them.

Your appreciation for the school and educational quality of our classes, as well as the personalized attention in the private lessons, is greatly valued. We strive to create a learning environment that is not only effective but also welcoming and comfortable for all our students.

It's fantastic to know that you found our school clean and peaceful, contributing to a great overall experience. We're thrilled that you're planning to return to complete your final level of English with us. Your progress and satisfaction are our top priorities, and we look forward to welcoming you back.

Thank you for taking the time to share your thoughts and for choosing English Encounters for your English language studies. See you soon!

"I woud say that it was amazing!"

Eva Laura Chavez Parra, student from Mexico

My personal experience in Canada was amazing, the teachers are the best, they explain everything and they are friendly and well prepared, the location of the school is very nice because its in downtown so you can do a lot of things after the class, and the facilities are good they have a kitchen were you can do a coffee or tea.

The housing was very nice, i like my housefamily a lot, they are very friendly and funny, my housmother took me to several places to meet.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Duration of study
1 week
Date of study
7 Aug 2017 - 18 Aug 2017
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Felix, Director at English Encounters responded to this review.
14 January 2024

Thank you so much for taking the time to share your wonderful experience at English Encounters in Canada. We're thrilled to hear that your time with us was amazing and that our teachers, with their friendly and well-prepared approach, greatly contributed to your learning.

It's also great to know that the location of our school in downtown added positively to your experience, allowing you to explore and enjoy the area after class. We believe that having a comfortable and convenient environment is key to a rewarding educational journey.

Hearing about your positive experience with your host family is particularly heartwarming. It sounds like they provided not only a welcoming home but also helped enrich your cultural experience in Canada. These interactions often form some of the most cherished memories of a student's time abroad.

We're glad that our facilities, including the kitchen area for coffee and tea, added to your comfort during your studies.

Thank you again for choosing English Encounters, and we're so happy that we could be a part of your memorable experience in Canada. We wish you all the

"It helped to improve my English. However, I really think that the fees don't suit the hours of the course. I found it a little expensive."

Amjad Alarifi, student from Canada

It helped to improve my English. The teacher is a very respectful person. The place is cozy and the location is not bad. However, I really think that the fees don't suit the hours of the course. I found it a little expensive.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Duration of study
1 week
Date of study
29 Oct 2015 - 6 Nov 2015
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Felix, Director at English Encounters responded to this review.
14 January 2024

Thank you for sharing your feedback about your experience at English Encounters. We're pleased to hear that our program was effective in improving your English and that you found our teacher to be respectful and the location cozy and convenient.

Your thoughts regarding the course fees in relation to the hours provided are valuable to us. We strive to offer high-quality education and facilities, and we understand that the cost of education is an important consideration for our students. We regularly review our pricing to ensure that it reflects the value and quality of our education while remaining competitive.

We appreciate your honesty in this matter, and it's feedback like yours that helps us continually improve and assess our services. If you have any further suggestions or require assistance in the future, please don't hesitate to reach out.

Thank you again for choosing English Encounters, and we wish you continued success in your English proficiency journey.

"I enjoyed"

abdelkadre mahamat hassane, student from Chad

I enjoyed this training that allowed me to improve my English. I am very satisfied with the quality of the formation, and I may repeat this experience soon.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Housing
Duration of study
2 weeks
Date of study
10 Aug 2015 - 28 Aug 2015
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Felix, Director at English Encounters responded to this review.
14 January 2024

Thank you for your kind words! We're delighted to hear that you enjoyed the training and are satisfied with the quality of our program at English Encounters. It's great to know that you're considering repeating this experience. We look forward to welcoming you back soon!

"Very good experience."

Saul Barrera, student from Belize

The location was perfect. It was a very good atmosphere, and the teachers were very good.

Felix's attention was excellent; I have no complaints at all.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Duration of study
3 weeks
Date of study
8 Jun 2015 - 3 Jul 2015
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Felix, Director at English Encounters responded to this review.
14 January 2024

Thank you for your positive feedback! We're thrilled to hear that you enjoyed our location, atmosphere, and the quality of our staff at English Encounters. It's great to know that your experience with us was excellent. We appreciate your kind words and have no greater satisfaction than hearing of our students' happy experiences.

"It was a great stay at English Encounters."

Monika Lakota

I enjoyed my stay in Burlington. I like English Encounters very much. The teachers were very cool and easy-going. If you had some questions, the teacher always helped you and explained everything. The sizes of the classes were very good I think (up to 8 people).

Burlington is a very nice city, where you can feel very safe. There are a lot of activities to do in your free time. You can visit the Niagara Falls, visit Toronto, the Hamilton Falls, a lot of Outlet Stores, or just stay in Burlington at the Lake Ontario and much more. I am very happy having been to English Encounters. I met a lot of great people from everywhere around the world, and I had the best teachers in my life.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Housing
Duration of study
2 weeks
Date of study
4 May 2015 - 22 May 2015
Would you recommend this school?
Yes
Felix, Director at English Encounters responded to this review.
14 January 2024

Thank you for sharing such a wonderful review of your experience at English Encounters and in Burlington! We're delighted to know that you found our teachers cool and helpful, and that the small class sizes enhanced your learning. It's also great to hear that you enjoyed the safe and vibrant environment of Burlington, along with its many attractions.

Meeting people from around the world and having memorable experiences with our teachers are exactly the kind of experiences we hope for our students. We're thrilled that you had the best time with us.

Thank you for choosing English Encounters, and we wish you all the best in your future endeavors!

"Awesome."

Duah Al-kirssan, student from Finland

Everyone was really friendly and nice. I was happy and pleased when I was there.
I like the challenges of places. There was sociability, humor, and I also got some lovely friends. We also went on a trip and had a wonderful visit there. I also learned a lot of things.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Duration of study
1 week
Date of study
4 Nov 2013 - 15 Nov 2013
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Felix, Director at English Encounters responded to this review.
14 January 2024

Thank you for your kind words! We're so pleased to hear that you found everyone at English Encounters friendly and that you enjoyed the social and challenging aspects of our program. It's wonderful that you made lovely friends and had a great time on the trip. We're glad you learned a lot and had a happy experience with us.

housing

Housing

English Encounters offers the following housing types:
homestay

Homestay - Single-person room - Breakfast and dinner

S$ 287
weekly
Age range: 18 years old and older
Location: In the city center of Burlington
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast and dinner (14 meals per week)
Facilities: Kitchen, laundry, wireless internet, free internet, tV room, air conditioning, heating, and garden
Distance to school: 10 - 30 minutes by bus
Availability: January - December
Check-in: Saturday, anytime
Check-out: Saturday, anytime
S$ 287
All of our host families are carefully chosen by our staff who visit the family and view your bedroom and facilities. You will have a comfortable single room or a double room if you prefer. Many of our homes are within walking distance from the school. You will live as one of the family and have breakfast and dinner each day.
visa

Visa support

We cannot apply for visas on behalf of students. However, the school can supply you with all the documentation you need to support your visa application.

Your letter of acceptance will be sent to your home address by regular mail at no charge to you. If you wish to receive your paperwork by express mail, you will be charged C$ 125 when you register.

Visit Canada's Citizenship and Immigration website »

Flights and airport transfer

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to Burlington based on your budget, schedule and preferences.

Travel insurance

Study abroad worry-free with Language International's health and personal effects insurance coverage. When you book a course with us, you can opt to purchase an international insurance plan that covers not only your health care cost but also loss of your personal belongings. You must book your insurance in advance when you register.

Learn more about our insurance plan »

Read more...
map

Map

591 Brant Street
Burlington
L7R 2G6
Canada

School location

Burlington, a city of 166,000 people, is a wonderful place to stay and study English. It is located in southern Ontario on the north shore of Lake Ontario between Toronto and Hamilton. It is a very safe area with a high standard of living.

We are a small and friendly language centre within walking distance of the lake, park and promenade, the beach, a major shopping mall, restaurants and pubs, and the bus and train station. It is less than one hour to Toronto or Niagara Falls by train or car.

According to MoneySense, a leading lifestyle and investment magazine, the city of Burlington is the best city in which to live in the Greater Toronto Area and the second best in Canada! You can read the full article on the MoneySense website.

questions

Questions and answers

Have questions? Get answers from English Encounters staff, Language International student advisors, and past students.

Ask a question

"I have a prospective student who would like to study at English Encounters. Do you need the student to pay before the registration? Or could she sign up for a certain length of course first, and then request to make it longer when she is studying with you? Her aunt is booking the course, since the student is in Venezuela. Can her aunt come to visit your school?"

Frida Test, student from USA
Felix Woehler, English Encounters school representative

When students need a visa to come to Canada, they need to make a deposit which equals the first 4 weeks of her course. Also, you mentioned the student is from Venezuela. In this case, the organization CADIVI transfers the whole amount into our account (in case the student applies for the currency, CAD, at CADIVI. Furthermore, the student should at least know if she wants to study less or more than 6 months in order to apply for the correct visa. Yes, the aunt is more than welcome to visit us at any time and I would be happy to help her!

Was this helpful? Yes

"Bonjour je suis de la nationalité angolaise je voulais plus savoir a propos de l'inscription pour nous les etudiants international merci"

Toko Katusevaniko, student from Angola
Felix Woehler, English Encounters school representative (Contact)

Bonjour! As a representative of English Encounters in Burlington, Canada, I'd be delighted to assist you with information regarding enrollment for international students, specifically from Angola.

At English Encounters, we welcome students from all over the world, including Angola. Our process for international student enrollment generally involves the following steps:

1. Application Process: You'll need to complete an application form, which can usually be found on the website.

2. Language Proficiency: All new students need to take a placement test on their first day to determine their English level.

3. Visa Requirements: As an Angolan student, you will need to obtain a Canadian study permit. We provide guidance and necessary documentation for visa applications.

4. **Accommodation**: We offer assistance in finding suitable accommodation, be it homestays with Canadian families or independent living arrangements.

5. Fee Structure: Information about tuition fees and other related costs is available on our website. We may also offer guidance on financial planning for your studies.

6. Orientation: Upon your arrival, there will be an orientation program to help you acclimate to the new environment and understand the academic culture at English Encounters.

7. Support Services: Our institution provides continuous support for international students, including counseling, academic assistance, and activities to integrate into the local community.

If you have any more specific questions or need further assistance, feel free to ask!

Was this helpful? Yes

"Combien coûte le frais d’inscription? Et les frais scolaires c’est à payé avant l’arrivée à Burlington?"

Kethia Sungu, student from Democratic Republic of the Congo
Felix Woehler, English Encounters school representative (Contact)

Hello!
After you complete your registration, a deposit of $1,200 CAD is required. It's important to note that this amount includes a $200 non-refundable registration fee.

The deposit is a part of your total tuition and needs to be paid following your registration. The remainder of your tuition can be settled on the first day of your course. This flexible payment approach is designed to make the financial aspect of your study abroad experience as convenient as possible.

If you have any more questions or need assistance with the payment process, please don't hesitate to reach out. We're here to support you every step of the way!

Was this helpful? Yes

"Me interesa que mi hijo estudie inglés pero quiero saber si puede ir a estudiar pero el tiene 14 años ?"

Héctor Jiménez, student from Mexico
Felix Woehler, English Encounters school representative (Contact)

¡Hola! Gracias por su interés en English Encounters para la educación en inglés de su hijo. Nos encanta escuchar de padres que buscan oportunidades educativas para sus hijos.

Con respecto a su consulta, debo informarle que nuestra institución se enfoca principalmente en estudiantes adultos. Por lo tanto, el requisito de edad mínima para inscribirse en nuestros cursos es de 18 años. Esta política está diseñada para asegurar que todos nuestros estudiantes se encuentren en un entorno adecuado y maduro que favorezca su aprendizaje.

Si tiene alguna pregunta sobre posibles alternativas o cualquier otro aspecto, no dude en contactarnos. Estamos aquí para ayudar en todo lo que podamos. ¡Le deseamos a usted y a su hijo lo mejor en su búsqueda de oportunidades educativas!

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"Saludo, quiero saber si el precio es por el curso completo o por mensualidades e igualmente el alojamiento es el precio por la duracion del curso o por mes.. otra pregunta: cuanto dura el curso? este curso de abajo es por el cual pregunto.. Curso intensivo de ingles DURACIÓN: 1-52 semanas CLASES A LA SEMANA: 25 TAMANO MÁXIMO DE CLASE: 8 TIPO DE CURSO : General RANGO DE EDADES: 18 - 65 años a partir de $387,433 a partir de $674,523"

Celestino Rodriguez, student from Peru
Felix Woehler, English Encounters school representative (Contact)

¡Saludos! Agradezco su interés en nuestros cursos y alojamiento en English Encounters. Me complace proporcionarle la información que necesita.

En cuanto a los precios, estos se calculan semanalmente. Esto significa que el costo final de su curso dependerá de la duración de sus estudios con nosotros. Los estudiantes tienen la flexibilidad de estudiar por un período que varía entre 2 y 52 semanas, lo que les permite adaptar su aprendizaje a sus necesidades y disponibilidad.

Respecto al alojamiento, el precio también se basa en un cálculo semanal. Esto le permite a los estudiantes planificar su estancia en función del tiempo que deseen estudiar con nosotros. La tarifa del alojamiento cubre todas las necesidades básicas y ofrece una experiencia cómoda y segura.

Por ejemplo, si un estudiante elige estudiar durante 4 semanas, tanto el costo del curso como el del alojamiento se calcularán basándose en esa duración de 4 semanas.

Espero que esta información le sea útil. Si tiene más preguntas o necesita asistencia para planificar el curso y la estancia de estudio, por favor no dude en contactarnos. Estamos aquí para ayudarlo en cada paso del proceso. ¡Esperamos tener la oportunidad de darle la bienvenida a English Encounters!

Was this helpful? Yes

"Respected Sir/madam Good day to you. First i wanna introduce ourselves ,we are a agency in Japan,we wanna work with ENGLISH ENCOUNTERS to send students to your institute for english language study. I am pleased to offer you this proposal,if you are agree, we will be the authorised agent in japan for your institute. If you are interested of our offer please reply me. I will be waiting your kind answer. Best regards Dr syed"

Syed Ali, student from Japan
Felix Woehler, English Encounters school representative (Contact)

Dear Sir/Madam,
Good day to you as well, and thank you for reaching out with your proposal. We at English Encounters are always enthusiastic about forming new partnerships, especially with agencies that facilitate language learning opportunities for students internationally.

Your offer to become an authorized agent in Japan for English Encounters is indeed interesting. We value the potential of such collaborations in extending our reach and assisting more students in their pursuit of English language proficiency.

To proceed further, I encourage you to get in touch with us directly so we can provide you with more detailed information about becoming an authorized agent. This process typically involves understanding our program structures, student support services, and the mutual expectations in such a partnership.

Please feel free to contact us at your earliest convenience so we can discuss this opportunity in more depth. We can arrange a meeting or a call to go over the specifics and answer any questions you might have.

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